Stella Stardust
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Posted - 2007.06.01 20:13:00 -
[1]
1. Trusting your employees
You make it sound as if CCP have been living under a rock before they starting this company. I used to work for a technical support company, and not only was I not allowed (by legal contract) to discuss specific information about my product with outsiders, but also with people working at the company for other departments.
You don't have to spy on people just because you have a program that intercepts and log IM messages, but if you have it, you can if and when need arises go back and check logs. Given the paranoia sweeping your game I would think in many cases this could actually protect your employees just as much if not more often as it could "frame" them, when they are being accused of inappropiate contacts.
2. Reporting "braggers"
I am going to presume that the BoB people who have broken this rule are paying customers. It is not their responsibility as paying customers to keep up appearances for CCP, it is the responsibility of the company and the employees to behave ethically towards all their customers. It lays soley on the shoulders of your employees to be discrete and perhaps be a little bit more discriminatory with who they associate.
In other words - it should be staff cutting contact with these customers when their trust is broken, not the customers being silenced and the contact continuing. You make it sound as if your staff are completely spineless and powerless to exercise neither judgement or control over their player interactions.
3. Cutting yourselves off from the community
Who is your community? These very very few individuals who by the favoritism shown by you are tearing your community apart? These what - 5? 20? 100? people? THAT is your community?
You need to redefine who your community is in that case.
You have stated in previous posts that there are staff spread over the full spectrum of EVE, and yet we never hear about them. There seem to be a few staff and a few players which again and again do tear your community apart by their behaviour. You can't blame your customers for wanting to be friends with the powers that be. It's your responsibility to act professional to the whole of your community, not just a very small number of them, and my goodness, do something about these few contacts which are souring your entire game and reputation as a company.
I would like to end with a quote from the looong thread from last week.
"And you're now complaining that we speak to these people, who are also our friends, about stuff in-game?
Do you lot REALLY think that the "top" people, Hillmar and Oveur etc, are party to all of this? Of course they're not, this is their cash cow."
Dianabolic - Reikoku - Band of Brothers Posted - 2007.05.26 01:15:00 - [335]
I am not concerned about people throwing tantrums on the forums, it wasn't until that quoted text showed up that there was any substance at all in those accusations.
If CCP can't see that their involvement in the game politics are costing them their professional reputation, then perhaps these "top people" who are "not party to all of this" should step up and take control of their "cash cow" - the wording alone implies to me that said 'top people' regard CCP as a business and not as their own personal playground, a view these "msn friends" do not share. The wording also implies that these "top people" actually don't even know the full extent of what is going on.
*hands arkanor some tin foil*
Here, let me show you how to wrap in the best way..... 
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